Returns & Exchanges

You may return full-priced items within 30 days of receiving your order, provided they are:

• Unworn, unwashed and in original condition
• Free from marks, makeup, deodorant, pet hair or odours
• Returned with all original tags and packaging attached
• Not marked as Final Sale

Please take care when trying your tights on. Items showing signs of wear cannot be accepted for return.

Need a different size? We’re happy to help.

If your preferred size is available, you can request an exchange within 30 days of receiving your order.

If the requested size is sold out, we can arrange a refund or store credit in accordance with our returns policy.

Items marked Final Sale cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet a consumer guarantee.

We take the quality of EQUICORE™ seriously.

If you believe you’ve received a faulty or incorrect item, please contact us with your order number and clear photos of the issue before returning the product.

Where an item is faulty or otherwise fails to meet a consumer guarantee, we will provide a remedy in accordance with Australian Consumer Law.

For change-of-mind returns and exchanges, customers are responsible for the cost of returning the item to us.

We recommend using a tracked postage service, as EQUICORE™ cannot be responsible for parcels lost in transit.

Where a product is confirmed to be faulty or we have sent you the incorrect item, we will cover reasonable return postage costs where required.

Once your return has been received and inspected, we’ll let you know when it has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges are not refundable for change-of-mind returns.

Please contact us at hello@equicore.com.au with:

Your name · Order number · Item(s) being returned · Reason for return

We’ll provide you with the next steps and return instructions.

Please contact us before sending your item back.